We take your privacy seriously. Here's exactly how we handle your information.
Welcome to Truventa Medical ("Truventa Medical," "we," "us," or "our"). We are a telehealth platform dedicated to connecting patients with licensed physicians across all 50 states of the United States. Our platform supports a comprehensive range of men's and women's health optimization services, including weight management, hormone therapy, peptide therapy, sexual health, hair restoration, and longevity medicine.
This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you visit our website at truventamedical.com (the "Site") and interact with our services. Please read this Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the collection and use of information as described in this Policy.
Important distinction: Truventa Medical's public-facing website (truventamedical.com) functions as a marketing and informational platform. All patient clinical data — including protected health information (PHI) — is handled exclusively by our licensed healthcare provider partners through OpenLoop Health, a fully HIPAA-compliant telehealth infrastructure platform. OpenLoop Health maintains its own Notice of Privacy Practices governing the collection and use of your PHI, which you will receive at the time of clinical enrollment.
If you have questions about this Policy at any time, you may contact us at privacy@truventamedical.com.
When you interact with our Site — for example, by completing a health assessment form, requesting a consultation, or signing up for communications — you may provide us with personal information, including:
We collect only the minimum information necessary to connect you with appropriate care and to operate our platform effectively.
When you visit our Site, certain information is automatically collected by our servers and third-party analytics tools, including:
This information is used to understand how users interact with our Site, to improve user experience, and to inform our marketing and content strategy.
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. See Section 5 (Cookies & Tracking) for a full description of the types of cookies we use and how to manage your preferences.
We do NOT collect Protected Health Information (PHI) on this marketing website. Clinical data — including medical history, diagnoses, prescriptions, and treatment records — is collected and managed exclusively by licensed healthcare providers through OpenLoop Health's HIPAA-compliant platform. That data is governed by a separate HIPAA Notice of Privacy Practices.
We use the information we collect for the following purposes:
We do NOT sell your personal information to third parties. We do not sell, rent, trade, or otherwise transfer your personal data to outside parties for their own marketing purposes. Period.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) establishes national standards for the protection of certain health information known as Protected Health Information (PHI). HIPAA applies to "Covered Entities" — specifically, healthcare providers, health plans, and healthcare clearinghouses that transmit health information electronically — and their "Business Associates."
Truventa Medical's public marketing website does not function as a HIPAA Covered Entity. The information collected on this Site (such as your name, email, and general health interests submitted via our assessment form) does not constitute PHI as defined under HIPAA.
All clinical consultations, medical evaluations, prescription management, and patient health records are conducted and managed exclusively by licensed healthcare providers operating through OpenLoop Health, a HIPAA-compliant telehealth infrastructure platform. OpenLoop Health functions as a Business Associate under HIPAA and maintains all required technical, administrative, and physical safeguards to protect your PHI.
When you transition from our marketing site to the clinical care platform, you will be presented with and asked to acknowledge a separate HIPAA Notice of Privacy Practices — the legally required disclosure that explains precisely how your PHI will be used and disclosed by your healthcare providers.
Once you are enrolled as a patient through our clinical partners, HIPAA grants you significant rights regarding your health information, including the right to:
For questions specifically related to your PHI and clinical care, please contact your healthcare provider directly or reach out to OpenLoop Health's privacy officer.
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
To connect you with licensed physicians and initiate your care journey, we may share your name, contact information, and intake assessment responses with our clinical partner network, including OpenLoop Health and affiliated licensed healthcare providers. This sharing is necessary to deliver the services you have requested.
We work with trusted third-party companies that assist us in operating our Site and delivering our services. These service providers may access your information solely to perform services on our behalf and are contractually obligated to maintain the confidentiality and security of your information. Categories of service providers include:
We may disclose your information when required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event that Truventa Medical undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change by posting a prominent notice on our Site and/or by sending you an email notification.
We may share your information with additional third parties with your explicit prior consent, at your direction.
We never sell your personal information. Your data is not a product. We will not sell, rent, or trade your personal information to any third party for their independent marketing or commercial purposes.
Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format upon a verified request.
If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where we are required by law to retain it, or where the information is necessary to complete a transaction you have requested).
You may opt out of receiving marketing emails from us at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at privacy@truventamedical.com. Please note that opting out of marketing emails will not prevent you from receiving transactional or service-related communications.
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you additional rights, including:
To submit a CCPA request, contact us at privacy@truventamedical.com with the subject line "CCPA Request." We will respond within 45 days.
To submit a privacy rights request, please contact us at:
We will verify your identity before processing your request and will respond within the timeframe required by applicable law (typically 30–45 days). We may need to collect additional information to verify your identity before we can complete your request.
We take the security of your personal information seriously and implement a variety of technical and organizational measures designed to protect your information against unauthorized access, use, disclosure, alteration, or destruction.
We do not collect or store payment card information on our marketing website. All payment transactions are processed through PCI-DSS compliant payment processors. We never have access to your full card number, CVV, or related financial data.
All clinical and health data associated with your patient record is stored and protected by OpenLoop Health's HIPAA-compliant infrastructure. OpenLoop Health maintains Business Associate Agreements (BAAs) with all subcontractors handling PHI, and employs robust technical, administrative, and physical safeguards consistent with HIPAA Security Rule requirements.
While we work hard to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@truventamedical.com.
Our services are intended exclusively for adults aged 18 years and older. We do not knowingly collect personal information from children under the age of 18. By using our Site, you represent and warrant that you are at least 18 years of age.
If we discover that we have inadvertently collected personal information from a person under 18, we will promptly delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at privacy@truventamedical.com and we will take immediate steps to remove the information.
Our Site complies with the Children's Online Privacy Protection Act (COPPA) by not directing any of its content to children and by not knowingly collecting information from children.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Policy, we will notify you through one or more of the following means:
We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site following the posting of changes constitutes your acknowledgment and acceptance of those changes.
If we make changes that materially and adversely affect your privacy rights, we will provide at least 30 days' advance notice before the changes take effect, where required by applicable law.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us through any of the following channels:
Privacy Office — Truventa Medical
Email: privacy@truventamedical.com
General Inquiries: care@truventamedical.com
Mailing Address: Truventa Medical, [ADDRESS]
Phone: (888) 555-0199
We are committed to resolving privacy complaints promptly. When you contact us with a privacy concern, we will acknowledge your request within 5 business days and strive to fully resolve the matter within 30 days. If you are unsatisfied with our response, you may have the right to file a complaint with your applicable state data protection authority or, for California residents, the California Privacy Protection Agency (CPPA).